Terms of Service

Last updated: June 12, 2026

These Terms of Service ("Terms") govern your use of the Cadre HR platform ("Cadre," "the Service," "we," "us") available at cadrehr.org and on agency subdomains. By creating an account or using the Service, you agree to these Terms on behalf of yourself and the organization you represent ("Agency," "you").

1. The Service

Cadre provides hiring, onboarding, and compliance record-keeping software for human-services providers. The Service includes an applicant intake page on your agency subdomain, an administrative dashboard, a new-hire portal, document storage, and related email notifications.

2. Accounts and responsibility

You are responsible for the accuracy of information you provide, for safeguarding your account credentials, and for all activity that occurs under your Agency's accounts. You must ensure that only authorized personnel are granted administrative access, and promptly remove access for personnel who leave your organization.

3. Your data

You retain all rights to the data your Agency, applicants, and employees submit to the Service ("Agency Data"). You grant us a limited license to host, process, and transmit Agency Data solely to provide the Service. We do not sell Agency Data. You are responsible for having a lawful basis to collect the information you gather through the Service, including applicant and employee information.

4. Compliance disclaimer

Cadre is a record-keeping tool, not legal advice. Features that reference regulatory forms or requirements (such as Form I-9, Form W-4, or state clearance tracking) are provided to help you organize your records. You remain solely responsible for your Agency's compliance with federal, state, and local employment, licensing, and privacy laws. Consult qualified counsel for compliance questions.

5. Trials, fees, and payment

New agencies receive a 14-day free trial. After the trial, continued use requires an active paid subscription. Fees are billed in advance on a monthly basis and are non-refundable except where required by law. If payment fails, we may, after a grace period, restrict the Service to read-only access and ultimately suspend the account. We will not delete your Agency Data for non-payment; export remains available for a reasonable period.

6. Acceptable use

You may not use the Service to violate any law, infringe others' rights, transmit malicious code, attempt to access other agencies' data, resell the Service without authorization, or misrepresent your identity or organization. We may suspend accounts engaged in abuse.

7. Availability and support

We aim for high availability but do not guarantee uninterrupted service. We may modify features with reasonable notice for material changes. Support is provided by email.

8. Termination

You may cancel at any time; cancellation takes effect at the end of the current billing period. Upon termination you may request an export of your Agency Data within 60 days, after which we may delete it, subject to legal retention obligations.

9. Warranty disclaimer and limitation of liability

The Service is provided "as is" without warranties of any kind, express or implied. To the maximum extent permitted by law, our aggregate liability arising out of or relating to the Service is limited to the fees you paid in the twelve months preceding the claim. We are not liable for indirect, incidental, special, or consequential damages.

10. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated by email or in-product notice at least 14 days before taking effect. Continued use after the effective date constitutes acceptance.

11. Contact

Questions about these Terms: Muadth11@gmail.com.